Frequently Asked Questions
Everything you need to know about furnishing your home with Decofurn.
What are your delivery options and timeframes?
We offer nationwide shipping across South Africa. Delivery typically takes between 3 to 7 working days for in-stock items, depending on your location. You will receive a tracking link as soon as your order leaves our warehouse.
Do your products come with a warranty?
Yes, all Decofurn products come with a standard 1-year limited warranty against manufacturing defects. Some specific ranges may offer extended warranties, which will be noted on the product page.
What is your return policy for furniture?
If you are not completely satisfied, you can return your furniture within 14 days of delivery, provided it is in its original packaging and unassembled. Please note that a collection fee may apply for change-of-mind returns.
Does the furniture arrive assembled?
Most of our furniture is delivered flat-packed to ensure safe transport and lower shipping costs. We provide clear, step-by-step assembly instructions and all necessary hardware inside every box.
What payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), EFT Secure, and flexible interest-free payment plans through partners like Mobicred and PayJustNow.
Can I view the furniture in person before buying?
Absolutely! We have several showrooms located nationwide where you can experience the quality and comfort of our pieces. Check our 'Store Locator' page to find the branch nearest to you.